I had a pleasant stay overall, especially with the staff who were exceptionally helpful during my time there. However, the condition of my room didn't quite meet my expectations, as it felt a bit dated compared to what I saw online. The location was convenient, making it easy to explore the area, so I would consider returning despite the hiccups.
Rooms
6.0
The one-bedroom apartment was decent, but the cleanliness could definitely use some improvement. I did appreciate the kitchenette it offered, which was handy for my needs.
Service
8.0
The staff were really friendly and went above and beyond to ensure I had what I needed, especially when I fell a bit under the weather. Their support was a real highlight of my stay.
Location
8.0
The hotel was in a great spot, just a short walk from Southbank and all the entertainment options nearby. I loved the convenience it offered for shopping and dining.
Dining
6.0
While the breakfast options were fresh, I found it a bit pricey to dine there every day, plus some items weren't as warm as they should've been.
Facilities
7.0
The hotel had good facilities like a grocery shopping service and housekeeping, though I did find the parking situation a bit confusing initially.
Naomi
United Kingdom,
February
2025
5.6/10
I had a pleasant stay at Mantra Southbank, enjoying its excellent location near the Arts Centre and Southbank. The apartment was clean and well-equipped, especially with a lovely kitchenette for convenience. However, I found the noise from the street a bit disruptive, and the bed wasn't the most comfortable. Overall, it was a good experience with some room for improvement.
Rooms
7.0
The two-bedroom apartment was well-designed, featuring a functional kitchenette. However, the bed was uncomfortable, and I encountered noise issues from the street.
Service
9.0
The staff were really good. friendly and helpful, making the check-in process quick and easy.
Location
8.0
The location was fantastic for accessing the Arts Centre and nearby dining options. perfect for exploring Southbank and attending events.
Dining
8.0
I enjoyed meals at the restaurant, especially the breakfast. the options were delicious and great value.
Facilities
7.0
The facilities included a nice pool which was perfect on a hot day. yet, the parking space was quite tight.
Mia
United Kingdom,
December
2024
5.8/10
I had a lovely stay at Mantra Southbank. the management was incredibly thoughtful to provide me with a plate of snacks upon my late arrival. The location was excellent for my meetings, being so close to Melbourne Park. While the room was clean and spacious, I did encounter some minor issues with amenities. Overall, it was a positive experience.
Rooms
7.0
My room was a mini suite, well-decorated and spacious. although I faced a limited view due to another building nearby. However, the kitchen amenities were modern and adequate for my needs.
Service
8.0
The staff were fantastic. they really went out of their way to make my stay enjoyable, and I found them helpful with local information. The check-in was smooth, though there was a bit of difficulty due to card requirements.
Location
9.0
The hotel’s location is perfect. just a short walk to tram and bus stations, and I loved the proximity to the riverside with its nice restaurants and cafes.
Dining
7.0
Dining at the hotel was good overall. the cafe served a good range of options, though I wish there had been more variety for dietary needs at breakfast.
Facilities
6.0
The hotel offered decent facilities. the gym was well-equipped, and I appreciated the grocery shopping service available. However, daily housekeeping wasn't included, which was a minor inconvenience.
Harper
United Kingdom,
December
2024
5.2/10
My stay at Mantra Southbank was quite pleasant overall, though there were a few areas that could use improvement. The two-bedroom suite I booked was spacious and ideal for my family, plus the location was superb, making it easy to explore the city. However, there were some cleanliness issues in the kitchen that detracted from the experience.
Rooms
8.0
The two-bedroom suite was comfortable and spacious, making it a great fit for my family of five. The sofa bed was also surprisingly comfortable, which was a nice bonus.
Service
Location
10.0
I loved the location. It was conveniently close to public transport and a short walk to the botanical gardens, which made it easy to explore.
Dining
8.0
The breakfast options were good and varied, but I would have loved to see pancakes on the menu for my kids. Overall, the dining experience was pleasant.
Facilities
7.0
The pool, spa, and gym were nice, though I noticed a lack of towels available around the pool area. The cleanliness of some facilities could be improved.
Sawyer
United Kingdom,
October
2024
5.4/10
I had a pleasant stay at the Mantra Southbank, enjoying its great location and accommodating staff. The rooms were clean and spacious, though some noise from traffic could be an issue for the front-facing rooms. Access to facilities like the pool and gym was a plus, but the overall experience was slightly marred by pillow discomfort and Wi-Fi issues in my room.
Rooms
7.0
The rooms were nice and clean, but some lacked natural light. I faced issues with Wi-Fi in my room, and the pillows were uncomfortably large, leading to a poor night's sleep.
Service
8.0
The staff were really friendly and accommodating, which enhanced my experience. However, I encountered some limitations when I needed assistance with a simple request.
Location
10.0
The hotel is perfectly situated close to the Arts Centre, cafes, and the riverfront, making it easy to explore Melbourne. It's within walking distance to many attractions and the beautiful botanical gardens.
Dining
8.0
Dining options were decent, though I felt there could have been more hot food variety at breakfast. It was convenient to have a café on-site, especially with kids eating free.
Facilities
9.0
The hotel offered great facilities including a pool, gym, and happy hour. Parking was accessible and affordable, making my stay hassle-free.